Enrolling in the Shell ROTELLA® Limited Warranty is free with purchase and use of qualifying Shell ROTELLA® heavy duty diesel engine oils. The warranty is valid up to 10 years or 300,000 miles (400,000 km), whichever comes first, with use of Shell ROTELLA® T4 Triple Protection or Shell ROTELLA® T5 Synthetic blend heavy duty diesel engine oils. It is valid up to 10 years or 500,000 miles (800,000 km), whichever comes first, when Shell ROTELLA® T6 Full synthetic heavy duty diesel engine oils are consistently used.

  • Valid for Shell ROTELLA® customers that change their own oil or have their oil changed at a service location and update the Warranty website at least once every 12 months. You must follow your original equipment manufacturer’s oil drain interval requirements.
  • Covers ten (10) heavy duty diesel engine parts
  • Transferable up to 75,000 miles (125,000 km)
  • Some conditions apply. Read the Terms and Conditions for more details.
  • The term “Shell Lubricants” refers to the various Shell Group companies engaged in the lubricants business.

* Shell Lubricants companies lead the lubricants industry for the fourth consecutive year; based on Kline & Company, “Global Lubricants Industry 2009: Market Analysis and Assessment, 2009- 2019”

Our Warranty

Please read this important information about our warranty before you enroll.

Cost of the Shell ROTELLA® Lubrication Limited Warranty:

The Shell ROTELLA® Lubrication Limited Warranty for heavy duty diesel engines is FREE with the purchase and use of Shell ROTELLA® T4 Triple Protection®, Shell ROTELLA® T5 Synthetic Blend or Shell ROTELLA® T6 Full Synthetic engine oil or Shell ROTELLA® engine oil service, up to 10 years-500,000 miles, whichever comes first.

To participate:

  1. Use an eligible Shell ROTELLA® engine oil. The warranty takes effect six (6) months after your first purchase of an eligible Shell ROTELLA® heavy duty diesel engine oil.
  2. To maintain warranty, SOPUS Products, at a minimum, requires you to service your vehicle’s engine with an eligible Shell ROTELLA® heavy duty engine oil, in the service classification and viscosity grade that is appropriate for your vehicle as recommended by your vehicle manufacturer. You should change your vehicle’s oil and oil filter at least as often as your vehicle manufacturer recommends (refer to your owner’s manual), and keep your receipts.
  3. Enroll online using the “enroll now” button above.
  4. Update your oil change records online at least once every twelve (12) months, even if no oil change has taken place, on the Shell ROTELLA® Lubrication Limited Warranty website so you can maintain your coverage.**

Eligible vehicles:

To qualify, your vehicle must be a Class 2 – Class 8 with a heavy duty diesel engine used in on-road applications with a gross vehicular weight of 80,000 pounds or less that you own or lease, and which has been driven 50,000 miles or less when you first used an eligible Shell ROTELLA® engine oil and whose manufactured date is within the last 24 months of your first use of an eligible Shell ROTELLA® engine oil (“Eligible Vehicle”).

Warranty coverage:

This Shell ROTELLA® Lubrication Limited Warranty covers Class 2 – Class 8 vehicles with heavy duty diesel engines used in on-road applications. When registered, this warranty provides coverage for repair or replacement of certain heavy duty engine parts that fail on account of engine wear or which experience abnormal wear, because Shell ROTELLA® heavy duty diesel engine oil failed to provide proper lubrication.

  • Up to 10 years or 500,000 miles (whichever is first) – If you exclusively use Shell ROTELLA® T6 Full Synthetic engine oil
  • Up to 10 years or 300,000 miles (whichever is first) – If you exclusively use Shell ROTELLA® T4 Triple Protection® 15W-40 or Shell ROTELLA® T5 Synthetic Blend 10W-30, 10W-40 engine oils

This outstanding protection can be yours by using an eligible Shell ROTELLA® engine oil now, and with every oil change. The Shell ROTELLA® Lubrication Limited Warranty gives you the advantage of added protection for your vehicle.

* The term “Shell Lubricants” refers to the various Shell Group companies engaged in the lubricants business. *Shell Lubricants companies lead the lubricants industry for the fourth consecutive year; based on Kline & Company, “Global Lubricants Industry 2009: Market Analysis and Assessment, 2009- 2019”

** By state law, California residents are not required to register online. California residents not registering online must comply with all other terms and conditions [RJ1]  of the Shell ROTELLA® Lubrication Limited Warranty.

Contact Us

Shell ROTELLA® Lubrication Limited Warranty

44 Soccer Park Road

Fenton, MO 63026

1-866-321-3491

rotellawarrantysupport@kerrygroup.net

Technical Information and Questions:

Shell-Branded Products:

1-800-237-8645 Option 4, then Option 1

Available Monday - Thursday 7 a.m. – 5 p.m., Friday 8 a.m. – 4 p.m. CT

shelltechnical-us@shell.com

Frequently Asked Questions

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