Contact Our Customer Service
Contact information for technical questions or customer service.
Customer Service
1-800-BEST-OIL
1-800-237-8645
email: generalpublicenquiries-us@shell.com
Rebate Status
1-866-707-6737
www.shellrebatecenter.com/rotella
Filter Questions
For technical assistance or help identifying a filter application, please call Rotella’s toll-free technical filter hotline at 1-800-526-4250.
The service is available Monday through Friday 8:00 a.m. to 7:30 p.m. and Saturday 9:00 a.m. to 5:30 p.m. EST.
Rotella for Business Customers
Submit a request for more information here.