Affected products communicated on March 25, 2016
|Product Name ||Pack Type || |
|Batches Affected |
|Shell ROTELLA® Ultra ELC 50/50 Pre-diluted Antifreeze/Engine Coolant ||55-gal drums ||550022382 ||All batches produced prior to March 16, 2016 |
| ||1-gal bottles |
(case of 6)
|550026252 ||All batches produced prior to March 16, 2016 |
|Shell ROTELLA® Ultra ELC Antifreeze/Coolant Concentrate ||55-gal drums ||55002238 ||Batch #B2811293U063 |
Information on how to read batch codes is available here.
We initiated this return program because these products were undertreated with bitterant, an additive used to render the product unpalatable. If any of these products are already installed in a cooling system, they do not need to be drained or replaced; it is important to note that the lack of bitterant has no impact on product performance. The one-gallon bottles of these products have warnings on the label and child-resistant closures.
Shell ROTELLA® Ultra ELC 50/50 Pre-diluted, Shell ROTELLA® Ultra ELC Concentrate, and Shell ROTELLA® ELC Pre-diluted 50/50 Antifreeze/Engine Coolants are formulated to be extended-life antifreeze/coolants in the heavy-duty engines found in on- and off-highway vehicles, and in marine, farm, mining and construction equipment.
Shell ROTELLA® ELC Nitrite Free (NF) Pre-diluted 50/50 antifreeze/coolant is formulated to be extended-life antifreeze/coolants for commercial and mixed fleet use with medium and heavy duty diesel, gasoline, and natural gas vehicles, passenger cars and light duty trucks. ShellZone DEX-COOL Extended Life Pre-diluted 50/50 Antifreeze/Engine Coolant is formulated as an extended life passenger car and light truck antifreeze/coolant.
We request that distributors, customers and retailers remove these specific products from their inventory, segregate them from saleable products and return or recycle it.
Consumers who have product in their possession shouldcall +1 855-302-4572 to begin a claim process. Open product should then be taken to their local recycling facility or auto parts store to be recycled. Additional instructions around recycling can be found at Earth911.
As part of the product return process, we have created a return policy for a return of product for Customers and Consumers.