Customers (distributors, resellers, wholesalers)
SOPUS Products customers should contact their SOPUS Products Customer Service Center (CSC) to submit a return order at the appropriate number indicated below.
|Class Of Business||Phone|
|US Consumer||+1 855-302-4572|
|US Transport and Industry||+1-800-332-6457|
Please be prepared to provide the SKUs and quantities to be returned, the Account Number for the location where the product will need to be picked up from, and the product(s) to be returned.
- One gallon bottles of Shell ROTELLA® Ultra ELC 50/50 Pre-diluted Antifreeze/Engine Coolant - ALL BATCHES; and/or
- 55-gallon drums of Shell ROTELLA® Ultra ELC 50/50 Pre-diluted Antifreeze/Engine Coolant - ALL BATCHES; and/or
- Shell ROTELLA® Ultra ELC Antifreeze/Coolant Concentrate sold in 55-gallon drums - Batch Number B2811293U063/30Sept15 (SOPUS Products Material # is 550022381)
The CSC Representative will then provide details for product pick-up or recycle, and return credit.
Consumers (individuals who may have purchased the product from a reseller or retailer)
Consumers who have product in their possession should call +1 855-302-4572 to begin a claim process.
Please check the UPC code to verify whether the product you purchased is eligible for a refund claim. The UPC code can be found on the back, bottom right, of the product bottle.
- 9407006021 ShellZone DEX-COOL Extended Life 50/50 Pre-diluted Antifreeze/Engine Coolant (1-gallon bottle)
- 550041810 Shell ROTELLA® ELC Nitrite-Free 50/50 Pre-diluted Antifreeze/Engine Coolant (1-gallon bottle)
- 9404206021 Shell ROTELLA® ELC 50/50 Pre-diluted Antifreeze/Engine Coolant (1-gallon bottle)
- 550026252 Shell ROTELLA® Ultra ELC 50/50 Pre-diluted Antifreeze/Engine Coolant (1-gallon bottle)
Please be prepared to share the following information with the service representative when you call the Service Center: First and Last Name, Address, Email address, Phone number, date purchased, location product was purchased (if available), retailer name / city / state and quantity of bottles / product being claimed.
- Limit of two gallons per household, without a photo or secondary approval (see below for procedure if more than 2 gallons are requested to be refunded).
- No proof of purchase/receipt required for up to 2 gallons.
- Refund amount per gallon is $15
- Checks will be mailed 10 business days after claim submitted
- No expiration date on these checks
- USA only