SOPUS Products is requesting the return of the following products:

Affected Products – Added April 21, 2016
Product Name
(SKUs for each product grouped by color)
Pack Type

Material/

UPC Code

Batches Affected
ShellZone DEX-COOL Extended Life 50/50 Pre-diluted Antifreeze/Engine Coolant  55-gal drum 550022528 CHECK BY DATE:
All batches produced before
April 8, 2016
1-gal bottles (case of 6) 9407006021 CHECK BY DATE:
All batches produced before
April 8, 2016 
Shell ROTELLA® ELC Nitrite-Free 50/50 Pre-diluted Antifreeze/Engine Coolant 275-gal totes 550043612 CHECK BY FACILITY CODE AND DATE:
INDT: All product produced before April 8, 2016
55-gal drums 550041811

U063: All product produced before Jan. 25, 2016

1-gal bottles (case of 6) 550041810 U051: All product produced before Oct. 13, 2015
Shell ROTELLA® ELC 50/50 Pre-diluted Antifreeze/Engine Coolant 275-gal totes 550022597 Batch #2877558U063
55-gal drums 550022522 Batch #2877558U063
1-gal bottles (case of 6) 9404206021 Batch #2877558U063 AND
Batch #INDT 2660908
Affected products communicated on March 25, 2016
Product Name Pack Type

Material/

UPC Code

Batches Affected
Shell ROTELLA® Ultra ELC 50/50 Pre-diluted Antifreeze/Engine Coolant 55-gal drums 550022382 All batches produced prior to March 16, 2016
1-gal bottles
(case of 6)
550026252 All batches produced prior to March 16, 2016
Shell ROTELLA® Ultra ELC Antifreeze/Coolant Concentrate 55-gal drums 55002238 Batch #B2811293U063

 

Information on how to read batch codes is available here.

We initiated this return program because these products were undertreated with bitterant, an additive used to render the product unpalatable. If any of these products are already installed in a cooling system, they do not need to be drained or replaced; it is important to note that the lack of bitterant has no impact on product performance. The one-gallon bottles of these products have warnings on the label and child-resistant closures.

Shell ROTELLA® Ultra ELC 50/50 Pre-diluted, Shell ROTELLA® Ultra ELC Concentrate, and Shell ROTELLA® ELC Pre-diluted 50/50 Antifreeze/Engine Coolants are formulated to be extended-life antifreeze/coolants in the heavy-duty engines found in on- and off-highway vehicles, and in marine, farm, mining and construction equipment.

Shell ROTELLA® ELC Nitrite Free (NF) Pre-diluted 50/50 antifreeze/coolant is formulated to be extended-life antifreeze/coolants for commercial and mixed fleet use with medium and heavy duty diesel, gasoline, and natural gas vehicles, passenger cars and light duty trucks. ShellZone DEX-COOL Extended Life Pre-diluted 50/50 Antifreeze/Engine Coolant is formulated as an extended life passenger car and light truck antifreeze/coolant.

We request that distributors, customers and retailers remove these specific products from their inventory, segregate them from saleable products and return or recycle it. 

Consumers who have product in their possession shouldcall +1 855-302-4572 to begin a claim process. Open product should then be taken to their local recycling facility or auto parts store to be recycled. Additional instructions around recycling can be found at Earth911.

As part of the product return process, we have created a return policy for a return of product for Customers and Consumers

Customers

Customers (distributors, resellers, wholesalers) 

SOPUS Products customers should contact their SOPUS Products Customer Service Center (CSC) to submit a return order at the appropriate number indicated below.

Class Of Business Phone
US Consumer +1 855-302-4572
US Distributor +1-877-536-8073
US GKA +1-877-350-7030
US Retail +1-877-536-8029
US Transport and Industry +1-800-332-6457

 

Please be prepared to provide the SKUs and quantities to be returned, the Account Number for the location where the product will need to be picked up from, and the product(s) to be returned.

  • One gallon bottles of Shell ROTELLA® Ultra ELC 50/50 Pre-diluted Antifreeze/Engine Coolant - ALL BATCHES; and/or
  • 55-gallon drums of Shell ROTELLA® Ultra ELC 50/50 Pre-diluted Antifreeze/Engine Coolant - ALL BATCHES; and/or
  • Shell ROTELLA® Ultra ELC Antifreeze/Coolant Concentrate sold in 55-gallon drums - Batch Number B2811293U063/30Sept15 (SOPUS Products Material # is 550022381)

The CSC Representative will then provide details for product pick-up or recycle, and return credit.

Consumers

Consumers (individuals who may have purchased the product from a reseller or retailer)

Consumers who have product in their possession should call +1 855-302-4572 to begin a claim process.

Please check the UPC code to verify whether the product you purchased is eligible for a refund claim. The UPC code can be found on the back, bottom right, of the product bottle.

  • 9407006021 ShellZone DEX-COOL Extended Life 50/50 Pre-diluted Antifreeze/Engine Coolant (1-gallon bottle)
  • 550041810 Shell ROTELLA® ELC Nitrite-Free 50/50 Pre-diluted Antifreeze/Engine Coolant (1-gallon bottle)
  • 9404206021 Shell ROTELLA® ELC 50/50 Pre-diluted Antifreeze/Engine Coolant (1-gallon bottle)
  • 550026252 Shell ROTELLA® Ultra ELC 50/50 Pre-diluted Antifreeze/Engine Coolant (1-gallon bottle) 

Please be prepared to share the following information with the service representative when you call the Service Center: First and Last Name, Address, Email address, Phone number, date purchased, location product was purchased (if available), retailer name / city / state and quantity of bottles / product being claimed.

Please note:

  • Limit of two gallons per household, without a photo or secondary approval (see below for procedure if more than 2 gallons are requested to be refunded).
  • No proof of purchase/receipt required for up to 2 gallons.
  • Refund amount per gallon is $15
  • Checks will be mailed 10 business days after claim submitted
  • No expiration date on these checks
  • USA only

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